Payport is a nationwide courier company with no vehicle

... this is achieved through our advanced shipping platform and fulfilment and freight management software, the software is free to use, where you as the users can book a courier, print courier tickets, track and trace a parcel online, no more prepaid courier tickets, our freight aggregator give our users access to over 1000 couriers, 50 line haul vehicles, as well as 5 cargo planes covering 360 cities and towns within New Zealand and 200 countries worldwide. Payport is ranked 170th in the 2016 Asia Pacific Technology Fast 500 index of the 500 fastest growing technology companies in Asia Pacific, come join us on the journey of the logistics revolution. 

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How It Works ?

Payport have 2 main products, an online ticket-less Pay As You Go courier booking & freight management system, and an online
 credit card payment gateway. They can be two standalone products or as one integrated one. This is how we work:

 

1. PRINT IT - Easily convert your website or auction site orders into shipping labels
2. STICK IT - Place the shipping labels on your parcels and wait for the courier to pick them up, that's it, no need to buy prepaid courier tickets, no need to phone the courier company, you can relax and have time for a coffee.
3. PASS IT - The courier will then come and pickup the parcels from you and  delivery them to your customers
4. TRACK IT - You can track and trace your parcels online in real time, and see the signatures of the persons who signed for them when the parcel reached your customers, you can view and export report online.  We will invoice you and you have til the 20th of the following month to pay

 

 

Parcelport

Parcelport is a subsidary of Payport, Payport primarily service business customers sending regular parcels while Parcelport service casual users sending the odd parcels from time to time. So if you are a causal user and you don't want to deal with monthly bills and want to pay as you go with your credit card, Parcelport is the website for you, please click on the logo below to go to the Parcelport website:

 

Until they invent teleporting,
Payport is the closest thing to teleporting goods in the ecommerce space.

At Payport we also support our community, Payport supports a wide variety of charities and causes, if you are running a charity auction, talk to us, Payport will be happy to provide free shipping for all your charity auction items. 

 

Our Freight Partners

Post Haste, Castle Parcels, NOW Couriers

 

Our Integration Partners

Payport is integrated with your existing sales channels, shopping carts, inventory system and business software, streamlining order dispatchment.

 

Trademe, Tradevine, GrabOne, eBay, Magento, WooCommerce, OMINS

 

Our Customers

 

CUSTOMER TESTIMONIALS:
 
" Working with Payport from the very beginning has been a breeze. Opening an account was a quick and painless process, which got us onto their system within an hour or two. Booking a collection is a very simple and quick process. Collections and deliveries are always very efficient and reliable. Payport are a great company to work with; they offer a fantastic service."

Cara Ferreira - Director, Colour Scope

 

" The people at Payport have been fabulous in helping us bring our website payment facilities upto date. Once we gave the OK to go ahead they took control and worked with our webdesign team and Bank to have the Payment Gateway up and running within a few days. No Hassle to us just a smooth transition - thanks again. " 

Julia Chamber, Owner, Kiwibaby

 

" We have only recently signed up with Payport and utilise their service for all of our small parcels to supermarkets nationally. The system is very user friendly and booking parcels in and arranging collection is breeze. Due to us being quite new to the system, we initially needed a degree of customer support to align our current processes with the online ordering system and found the support and customer service fantastic. "

Loren Schmidt - Managing Director, Zebra Zoo

 

" In our business, we had to deliver and pick up keys and documents all the time. We save a lot of our time, effort, and petrol by using PayPort to deliver and pickup items from various customers and within our offices. Sometimes we even use them to drop things back home or to pick up things from home! PayPort is a fantastic service and we would recommend anyone looking for a cost effective and efficient solutions in courier services! "
-James Law - CEO, James Law Realty

 

 

 

 

 

 

238025

Parcels Sent

5

Cargo Planes in the air

1001

Couriers on the road

60

Post Shops

360

Cities & Towns

200

Countries

Payport is ranked 170th in the 2016 Asia Pacific Technology Fast 500 index
of the 500 fastest growing technology companies in Asia Pacific

 

 

 

Features

Payport is also an online (cloud based) freight portal which works with companies across all industries.

Payport believes dealing with Freight should be easy, moving goods fast and efficiently - no surprises or guesswork, simply working together, shoulder to shoulder to achieve one common goal – keeping your customers happy.

Payport has developed a freight module that can either be integrated into an ecommerce solution or as a standalone application. By partnering with two of New Zealand’s biggest freight wholesalers, Payport is able to provide top-quality freight on which businesses can rely on. Payport has a substantial database of users, meaning that we can offer shipping at reduced rates for both large and small volume clients. Our freight application is simple to set up and use (provided that you have a computer and internet connection!) for the dispatch of goods and documents.

The Payport online ordering system also cuts down on time and paperwork. When a business becomes a Payport client, it receives a client login. A courier is quickly ordered online for any freight that needs to be picked up – from large quantities of bulky boxes to a single envelope. No upfront cost, no courier tickets to buy; No need to ring the courier companies; Clients print out the online order form and attach it to the package. The item is then picked up by one of New Zealand’s trusted freight companies and delivered to the marked address. Clients can track and trace parcels online via the Payport website. Payport arranges fast, reliable delivery for all types of parcels and packages. It can save your business time by automating your shipping system, and save money by delivering the quality freight you expect at a more affordable price.

No matter you are big or small business, Payport will have a solution and feature sets that will improve your despatching and fulfilment need:

  • The online interface is simple to use and cuts down on time and paperwork, no need to ring the courier companies, takes only 15 seconds to book a courier pick up.
  • Pay As You Go, NO set up fee, NO monthly fee, NO upfront cost, NO courier tickets to buy, print your own ticket/label and only pay for what you use. We will invoice you and you have til the 20th of the following month to pay.
  • NO fuel charge, NO residential delivery charge, NO re-delivery charge,NO extra freight forwarding charge, NO insurance charge (FREE insurance cover for up to $1500), NO hidden cost.
  • We provide FREE satchel bags for your use, NO need to buy packaging material.
  • Our system is loaded with linear rates, therefore, our customers are not required to pay for any weight or space they are not using, resulting in impressive savings. 
  • From bulky parcels to a single envelope.
  • Live track and trace of parcels online via the Payport website.
  • View and export shipping reports online.
  • Partnerships with major freight suppliers mean trustworthy and reliable service for all your freight.
  • Payport’s large volume of shipping allows us to make major savings in the cost of every package sent – this is passed on to our clients. Large and small volume clients can make savings using the Payport shipping system.
  • Nation-wide service covering 360 cities and towns servicing 99% of the population, have access to a network of 1000 couriers, 54 line-haul vehicles and 5 cargo aircraft  through our partner network.
  • International service covering over 200 countries in the world.

Users big or small will have the same access to ALL of our features, some features will be more suited to smaller users while some features are more suited to larger users, whatever stage your business is at you will find features that are useful to you, we want to help businesses grow, as your business grow you will find that some of our advance features will save you time and increase your productivities:

Basic Features
  • Simple consignment
  • Print courier tickets
  • Manage consignments
  • Track and trace
  • Address Book
  • Freight forward
 
 
Advanced Features
  • Group consignments
  • Batch consignments
  • Batch printing
  • Manage returns
  • Package settings
  • Carriers settings
 
Enterprise Features
  • Auction sites integration
  • Shopping carts integration
  • ERP system integration
  • Accounting system integration
  • Reporting
  • Advanced data analytics
 

FAQ

 

FREIGHT GATEWAY FAQs

 

Do I need to purchase pre-paid courier bags, boxes or tickets?
No, you can use any box or envelope you have, as soon as you have submitted your booking just print out the barcode and stick it on your parcel.

What are the maximum weights/dimensions I can send?
The maximum weight per item is 35kgs. The maximum length is 1.9 meters.

What items are prohibited? 
There are some items that Payport’s couriers cannot deliver because of the nature of the item, it’s priceless value, legal reasons or because transporting the item may present a safety risk to our couriers.

Prohibited Goods:
The list below details items that cannot be sent using Payport’s freight services:
•   Animals (we can send live fish etc)
•   Jewelery
•   Cash
•   Negotiable Instruments
•   Bullion
•   Coins
•   Precious Stones
•   Antiques
•   Original Artworks or other valuables

Can I send hazardous items?
Yes, however when you are sending items that are hazardous eg: paints, aerosols and batteries, please refer to our Dangerous Goods Guide in the Help section first as you must follow Payport Dangerous Goods (DG) Policy before it can be accepted for transport.

You must complete a Dangerous Goods Declaration Form for each consignment sent. The items must be packaged to meet with the legislative requirements for the particular sending class. Each Dangerous Goods Consignment must be marked and labeled in accordance with the information supplied by the manufacturer of the goods.

Dangerous Goods Declaration Forms are available in the Help section
If you have any questions about our Prohibited or Dangerous Goods Policies please contact the Payport team on free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website

For more information about packaging your goods please refer to the Help section.

When will my parcel be collected?
Our couriers will collect your parcel during their next cycle. During normal business hours this is usually within 2 – 3 hours of your booking. In general, orders placed before 12 noon will be picked up same day, otherwise next business day, however if you would require earlier or later pickup time please let us know and we can arrange this for you, we can also arrange for daily multiple pickups if needed, e.g. one pickup at 7am in the morning and one pickup at 4pm in the afternoon.

Can I get a parcel collected from another address and charged to my account?
Yes, you can add different pickup addresses when you are logged in to the Payport Freight system, you can also add your own address as the delivery address to have a parcel delivered to you.

Can I track and trace my parcel?
Yes, to use Track and Trace, login to the Payport Freight system, and view your consignments in the Manage Consignment section. Your customers can also track and trace your parcel in the Track section below.

What happens if my parcel gets lost or is damaged in transit?
In the unlikely event that this does occur please contact us and we will assist you in making a claim. Please ensure that you have your unique ticket reference number. Read more about Loss & Damage Claims in the Help section

What happens if I send something and no one is there to receive it?
Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch.

If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Payport and its agents against any loss or damage.

For more information about sending parcels and our service standards please refer to the Help section

Do I need an account login to use Payport?
Yes. Its quick and easy to setup and we can usually setup an account the same day. 

 

I put the correct delivery address into the system but the system did not give me a service type to choose from?
This is a common error with names of small towns our system may not recognise, you may need to put the town name in the Suburb field, and put the region name in the City field, you may need to use google map to find the region name the town belongs to, for example the town Keri Keri belongs to the Bay of Island region, so in that case you will put Keri Keri as the suburb and Bay of Islands as the city.

How can I find out more about Payport?
If you would like a representative to call or you would like an indicative idea of how much it will cost you to use Payport, 
please give us a free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website

Do you have an additional fuel levy?
No we don't charge extra for fuel levy, we absorb any fuel volatility. The fuel levy is a charge that is applied to both Domestic and International Courier Services to off-set the current fuel volatility. 

How do I order product?
You can order once you logged in.

Are my items insured?
Provided that your item complies with our carrier's conditions of carriage and dangerous goods policy, in most cases you will have insurance cover up to $1500 per consignment. 

 

 

 

International FAQs

 

This section is designed to help you with any questions you may have on our international services.

How does volumetric conversion affect my international shipments?
All international consignments are charged based on the total weight of the consignment, with the greater of actual or volumetric (dimensional) weight applying. 

Do I need to complete a Customs Declaration form?
A Customs Declaration form is not required if you are sending documents. However, a Customs Declaration form is required for all non-document consignments. These can be completed on our website. 

Are there any weight restrictions?
Maximum weight restriction is 30kg per item, however you may have multiple items on one consignment note. The total consignment weight must not exceed 500kg.

Are there any international charges that I should be aware of?
Export Entry Fee - All shipments with a value over $1,000 will incur an additional $14.25 (incl GST) export entry charge as levied by customs under the 'Customs and Excise Act 1996'. (New Zealand Customs regulations require a formal export entry to be completed for all export shipments valued at more than $NZ1,000. A fee is charged by Customs to the person or organisation completing this process. Post Haste do not make any margin on these fees.)

Are there any fees or regulations that I should be aware of with New Zealand Customs?
The New Zealand Custom's website is a resource available to importers and exporters to ensure they keep updated with the latest news, regulations and requirements to facilitate the importing and exporting of their goods. 

Delivery Duty Paid (D.D.P) Administration Fee
If D.D.P or "free domicile" is required a $30 administration fee will apply. This is simply to recover some of the costs involved in having duty/vat charges reversed back to origin which is a time consuming manual process.

 

 

 

PAYMENT GATEWAY

How do I know if my website is compatible with online payment processing?
Any website can be set-up to work in conjunction with Payport.  

What do I need to get started?
1. You’ll need an e-commerce section on your website, which we can organise by working with your web developer.  
2. A merchant account at your bank.

What plan do I need?
We will match the best plan for your business with your estimated number of transactions.

How do I open an account with Payport?
You can do this by calling our office on free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website, we will then be in contact and have you set-up in no time.

Can I give refunds?
Yes, your customers can be refunded via Payport.

Can I set up reoccurring payments?
Yes, you can set up a recurring payment for a client.

Can I accept foreign currencies?
Yes, however you need to be set-up at your bank to receive each currency before we can organise it at Payport.

When does the money arrive in my bank account?
From Monday to Thursday, during working hours, the money will arrive in your account overnight (for Visa and Mastercard).  Friday and weekend transactions will arrive the next working day.

 

Help

 

 

If you can't find the answer below please feel free to give us a free call 0508 PAYPORT (0508 729 767) or 09 280 6213 if you are calling from a mobile phone or send us an email, our email address is listed on top of the website

Payport Call Centre opens Monday to Friday 9am to 5pm Closed Public Holidays and Weekends

For queries relating to deliveries, track and trace, you may contact the carrier's customer service on:

  • Post Haste 0800 106 828
  • Castle Parcel 0800 404 303
  • NOW couriers 09 526 9170

SERVICES & SERVICE STANDARDS

 

PARCEL PICKUP:

Our couriers will collect your parcel during their next cycle. During normal business hours this is usually within 2 – 3 hours of your booking. Orders placed before 12pm will be picked up same day, otherwise next business day.

 

DELIVERIES:

LOCAL & REGIONAL SERVICE:

- LOCAL - Delivery same day if picked up prior to 12 noon (label your item clearly 'SAME DAY delivery' or use URGENT SAME DAY RUN stickers) 
                 - Delivery next business day if picked up after 12 noon

- OUTER AREA - Delivery next business day

- REGIONAL - Delivery next business day

 

NATIONWIDE SERVICE:

- WITHIN ISLAND - Delivery next business day

- INTER ISLAND TWO DAY SERVICE - Delivery in two business days

- INTER ISLAND OVERNIGHT SERVICE - Delivery next business day

 

NATIONWIDE EXPRESS SATCHEL SERVICE: - Delivery next business day nationwide

Satchels in 6 Convenient Sizes:
Xtra Large 450mm x 450mm, Large 360mm x 415mm, Medium 280mm x 390mm, A4 225 x 325mm, Small 210mm x 260mm, Letter 150mm x 260mm, 

     

 

RURAL & RESIDENTIAL DELIVERY:
Delivery between 7am and 5pm
Signatures may not be obtained
May add an additional day to normal service standard

 

SATURDAY DELIVERY:
          
Please also note that not all carriers will provide Saturday delivery to all area, when you place a consignment our system will tell you whether Saturday delivery is available for that particular route.

 

SIGNATURE OR AUTHORITY TO LEAVE:

Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch.

If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Payport and its agents against any loss or damage.

 

PACKAGING & LABELING GUIDE

Correctly packaging, labeling and securing your items helps our carrier to deliver them in a timely and safe manner. These guidelines will help you to comply with their Conditions of Carriage.

 

Satchels (Express Packs)

 

Outer Packaging

 

Internal Packaging

      

 

Seal it Securely

 

Label it Correctly

 

Saturday Deliveries
     

For a Saturday delivery to the main metropolitan areas simply attach a Saturday delivery ticket to your ticketed item and label your item clearly 'Saturday delivery'.
In some case you may need to purchase Saturday Delivery tickets in advance from our customer service team. 

 

Authority To Leave
       

 

Our standard policy is that no items are delivered without a signature from the recipient. If this occurs the courier will leave a ‘calling card’ at the address detailing when the delivery was attempted and the ticket number. The recipient will then need to call the courier company on the ticket to arrange redelivery or pick up from the local branch. Please note perishable goods are not cover by our insurance, to ensure perishable goods are delivered in a timely manner in case the recipient is not home to sign for the delivery, you may like to consider using Authority To Leave.

If you are comfortable with leaving the package without signature, you can provide us with an Authority to Leave. If this is provided, the courier will leave the package even if there is no one to receive and sign for it. Please note that this indemnifies Payport and its agents against any loss or damage.

 

Some Useful Labels

 

Use this label to highlight to the depot sorters that the parcel is travelling on an express service, e.g Inter-Island Overnight Service

Use this label to highlight to the depot sorters that the parcel is travelling on a local same day service

Use this label to highlight to the depot sorters that the parcel is for recipient to collect from the depot.

 

DANGEROUS & PROHIBITED GOODS GUIDE

There are some items that our carriers cannot deliver because of the nature of the item, it's priceless value, legal reasons or because transporting the item may present a safety risk to our couriers.

 

Prohibited Goods.

The list below details items that cannot be sent through Post Haste:

 

Dangerous Goods

When you are sending items that are hazardous eg: paints, aerosols and batteries, you must follow our carrier's Dangerous Goods (DG) Policy before it can be accepted for transport.

You must complete a Dangerous Goods Declaration Form for each consignment sent. The items must be packaged to meet with the legislative requirements for the particular sending class. Each Dangerous Goods Consignment must be marked and labelled in accordance with the information supplied by the manufacturer of the goods.

Dangerous Goods Declaration Forms are available for download HERE 

If you have any questions about our Prohibited or Dangerous Goods Policies please contact us

 

DANGEROUS GOODS POLICY

 

 

Our carriers has devised the following policy to manage the handling and cartage of Dangerous Goods (DGs). The overriding objective is to ensure a commitment to legislative requirements with minimal disruption to customer's expectations.

 

Our carrier companies will endeavour to assist their customers wherever possible to ensure that service levels are maintained at all times.

Conditions of Acceptance

Customers should be aware that DGs may be returned to them if criteria of this policy are not met.

Accepted Dangerous Goods - Other Than DGLQ

Except for items that fall under the Dangerous Goods in Limited Quantities (DGLQ) as described in Table B, our carrier has elected to restrict ourselves to the following classes or divisions of Dangerous Goods as described in Table A:

Table A: Accepted DG's - other than DGLQ

Class or Division Class or Division Name Packing Group Weight / Volume Restriction per Package Limitations
2.1 Flammable Gas
Aerosols Only
N/A 25 Kgs UN 1950 - Only, each individual Aerosol receptacle not exceeding 1 Litre
2.2 Non Flammable Gas N/A 25 Kgs  
3.0* Flammable II 25 Litres Maximum inner package 20 Litres
Liquid III 25 Litres Maximum inner package 20 Litres
6.2 Infectious Substances N/A Refer Special Notes Must be in UN Specification Packaging
9.0 Miscellaneous III 25kgs / 25 Litres Provided no segregation from Food Items

*Please note: Will only be transported by road

Accepted Dangerous Goods in Limited Quantities (DGLQ):

Our carrier has elected to restrict themselves to the following classes or divisions of Dangerous Goods that may be declared as DGLQ for transport by road or air as described in Table B:

Table B: Accepted Dangerous Goods as DGLQ

Class or Division Class or Division Name Packing Group Physical State Maximum Quantity per Inner Packaging Maximum Quantity per Package Limitations
2.1* Flammable Gas Aerosols N/A Gas 1 Litre water capacity 25 Kgs UN 1950 Only
Flammable N/A Gas As authorised 5 Kgs UN 1057 only. With prior approval only
Refer Note 1 Gases     Road Only    
2.2 Non Flammable Gases N/A Gas 500ml water capacity 25 Kgs Excludes gases that have an oxidising or corrosive risk
II Liquid 1 Litre water capacity 25 Kgs As per DGLQ Schedule 2 Land Transport Rule 2005.
3.0* Flammable Liquids III Liquid 5 Litres water capacity 25 Litres As per DGLQ Schedule 2 capacity Land Transport Rule 2005.
4.1* Flammable Solids II Solid 500g 1 Kg With prior approval only
5.1 Oxidising Substance III Solid 1 Kg 10 Kg**  
Liquid 1 Litre 1 Litre**  
Solid 100g 5 Kgs Of type B or C not requiring temperature control
5.2 Organic Peroxides N/A Liquid 25ml 5 Litres Of type D, E, or F not requiring temperature control
N/A Solid 500g 1 Kg Of type D, E, or F not requiring temperature control
N/A Liquid 125ml 1 Kg Of type D, E, or F not requiring temperature control
II Liquid 100ml 1 Litre Of type D, E, or F not requiring temperature control
6.1 Toxic Substances III Solid 3 Kgs 10 Kgs With prior approval only
Liquid 1 Litre 2 Litres With prior approval only
8.0* Corrosive Substances III Solid 5 Kgs 5 Kgs With prior approval only
Liquid 5 Litres 5 Litres With prior approval only

Note 1: Transported by road and within the island only
*Will only be transported by road
**For consignments destined within island the maximum quantity per package is 25 Kg.

Special Notes

 

 

LOSS & DAMAGE CLAIMS

Tracking your item

If you need to query the delivery status of your consignment, you can confirm via Track and Trace, or contact us. Remember to have your consignment number ready.

 

Missing or damaged items

Contact our customer service centre and tell the representative the following:

If an item is damaged, please retain the original packaging, please do not dispose off the damaged item or the original packaging.

If an item is missing, we will provide you with regular progress reports until the item is located.

In the unlikely event that your item cannot be located, you are entitled to submit a claim for the cost price of the goods provided that notification has been received within 7 days of delivery for damage and 14 days of despatch for loss.

Please see the list of Prohibited Items which can not be sent nor claimed

 

How to Make A Claim

 

The Loss Claims Process

Once we have been informed that a consignment has not been delivered, a POD (Proof Of Delivery) will be undertaken, followed by a national depot search. If the consignment has not been found, and you have notified us within the valid time frame, the query will be forwarded to the Claims Department. You must notify us of a potential loss claim within 14 days of the despatch of the item.

 

The Damage Claims Process

Once we have been informed that a consignment has been damaged, the goods will be collected from your customer (please ask your customer to retain the original packaging, please do not dispose off the damaged item or the original packaging, as the damaged goods and the original packaging will need to be collected from your customer for assessment) and we will then asses if the goods are salvageable or can be repaired. If the goods are salvageable / repairable, they will be returned to you for assessment. Once this has been completed, the query will be sent to the Claims Department. You must notify us of a potential damage claim within 7 days of the delivery of the item.

 

The Claims Process

Once a query has been received by the claims department, a letter will be sent asking you to supply us with the following information:

Please note that all claims will be assessed in accordance with our carrier's conditions of carriage.

Track & Trace